DNC Policy

Introduction

It is the intention of Orange Grove Properties, its affiliates, managers, employees, and agents to maintain the highest standards possible in the course of its business. Toward this end, Orange Grove Properties does not intend to violate the privacy rights or wishes of any person who does not want to be called by our organization. The following policy is mandatory in all solicitations and campaigns by our company.

Do Not Call Policy (TCPA 47 USCS § 227) Consumers may request by telephone or in writing, that our company stop calling them and place their name on our company specific Do Not Call list. Although we may ask for their names, address, and telephone number, we will accept a request even if the consumer only wishes to provide their telephone number. Consumers have the right to have calls stopped and to be put on our Do Not Call list, even if they are still a customer. The specific reason or severity of the tone of the request is not important. ALL REQUESTS WILL BE HONORED.

When we receive a request, the telephone number is added to our Do Not Call list within (7) business days. In some cases, it may take up to (14) business days for the consumer’s telephone to be removed from other company wide calling lists. A Do Not Call request stays on our list for at least 5 years. If the consumer moves, changes their telephone or adds additional telephone numbers, the consumer must provide us with the new telephone number in order for us to prevent calls to that number. We will not share the information customers provide without their prior permission, except affiliated companies or subsidiaries.

Other companies may perform telemarketing services on our behalf. In this case, we will also forward our updated Do Not Call list(s) to these companies.

All employees and agents that engage in outbound telephone solicitation are trained in this policy and made aware of these procedures before they are allowed to place calls to consumers. Customer Service representatives are also trained pursuant to this policy before they are allowed to take calls from customers. Managers, supervisors, or trainers must review this policy with these employees annually. Re-certification of training occurs on an as needed basis.

If the consumer notifies us that they have received a telephone call from us after they have already requested to be placed on our Do Not Call list, we will apologize for the intrusion and have a manager or supervisor investigate. The manager or supervisor will also personally confirm that the telephone number is on the Do Not Call list. Upon request, we will mail the consumer a confirmation that their telephone number is on the list.

The Federal Trade Commission offers a free service to consumers that allow them to place their residential phone number on a National Do Not Call Registry. This service will reduce the number of telemarketing calls received. Consumers may add their residential phone number to the list either by calling 888-382-1222‬ or through the internet at www.donotcall.gov. It may take several weeks before they notice a reduction in calls.

The methods and procedures in this Do Not Call policy are reviewed by Orange Grove Properties’ Legal team on a regular basis, as the TCPA atmosphere is constantly changing. As the interpretation of the TCPA changes, so will Orange Grove Properties’ Do Not Call Policy.

If you have questions, comments, or concerns, please contact our customer service department at (818)273-6705‬ or hello@orangegroveproperties.com

Procedures for third party telemarketers

Orange Grove Properties DNC requests will be consolidated and forwarded to our 3rd party telemarketer. The DNC request file will minimally contain the consumer’s 10-digit telephone number and the date of request. Any consumer complaints regarding repeat calls subsequent to a DNC request will be reported to Orange Grove Properties’ Do Not Call Administrator. Consumer requests for a copy of our DNC policy will be fulfilled by registered mail within 14 business days. Records of this action will be forwarded to our Do Not Call Administrator.

Procedures for employees

Employees who receive a written, e-mail or telephone DNC request will enter the DNC request in the following manner:

• The request will be forwarded to our Do Not Call administrator who is responsible for maintaining the internal DNC list.

• The Do Not Call administrator will log the phone number and date of the request.

• At the end of the day, the Do Not Call administrator will compile all of the requests from that day, and forward them to our 3rd party telemarketer, as well as, our Do Not Call Administrator.

• Both Orange Grove Properties and its telemarketers will honor the request for 5 years after the request is made.

Requests for our DNC Policy will only be fulfilled by US mail. Policies must be sent within 14 business days of consumer’s request. If someone asks for a copy of our DNC policy, that request will be forwarded to our Do Not Call administrator, immediately. The Do Not Call administrator shall print a copy of our policy within 14 business days and mail it by US mail to the requestor at the address provided. The date of mailing shall be logged in the internal DNC spreadsheet.

Established Business Relationship (EBR) Calls

During calling campaigns to our existing customers, someone may express concern that we are calling them even though they have placed their number on the national or state DNC list. Many customers do not understand that calls to them are exempt (within regulatory parameters) from the DNC rules as long as they have not previously asked to be placed on our internal DNC list.

Request for Do Not Call Policy

Our Do Not Call Policy is available on our website at www.orangegroveproperties.com. Any person who requests a copy of our do not call policy is entitled to receive it as soon as possible. The requestor will be sent a copy in accordance with these practices and procedures.

Privacy Policy

Privacy Policy

What information do we collect?

We collect information from you when you subscribe to our newsletter, fill out a form or submit property information.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To send periodic emails

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Remarketing

Orange Grove Properties also may use 3rd party vendor re-marketing tracking cookies, including but not limited to the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.

The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

In addition to using cookies and related technologies as described above, we also may permit certain third party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our Sites and/or Services (e.g., to allow them to tailor ads on third party services). These companies may deliver ads that might also place cookies and otherwise track user behavior.

For example, we may use Google’s “remarketing” service to target our ads to you based on your prior use of the Site when you visit on other sites in Google’s content network.

This website uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Orange Grove Propertiess website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.”

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Personal, Financial, And Property Information

Our company is a real estate services firm that may require you submitting certain information so we can help you in your situation. This information may include your contact info, information about your property, or even in some cases financial information needed to help us analyze your property and situation. This information is for our use only and will not be shared with outside parties unless as required to help us help you solve your real estate situation.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us via email (hello@orangegroveproperties.com) or phone (818-273-6705).

Orange Grove Properties
USA

Agent Testimonials

Agent Testimonials

Orange Grove Properties was such a pleasure to work with. I had clients who purchased their home in March 2022. The clients were relocating, expecting to get a new job offer. Unfortunately, the job offer never came and now they were commuting over 70 miles each way to work. The stress of driving and not receiving the new job offer, which would’ve included a pay raise, pushed them to sell their home in November 2022 (only 8 months after buying). The market shifted during the 8 months due to interest rate hikes, and now my clients we’re going to have to pay out of pocket to sell their home. As you can imagine, this stressed them out even more. Orange Grove properties reached out and suggested subject to. I had never done a subject to transaction, but after doing my research and reaching out to my broker, it made perfect sense as to why this would work. The sellers now didn’t have to pay any money out of pocket to sell and I got paid my commission. I recommend Orange Grove Properties for any listings that you’re having a tough time selling.
Juan Sanchez DRE#02154610
Century 21 Realty Masters

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